Shipping Policy
Shipping Policy for Pampered Pets
At Pampered Pets, we understand the excitement of receiving your pet products promptly and in perfect condition. Our shipping policy is designed to provide clarity on our shipping process and ensure a delightful shopping experience for you and your furry friends.
Order Processing:
1. Order Confirmation: Once you place an order with Pampered Pets, you will receive an order confirmation email with details of your purchase.
2. Order Processing Time: Orders are typically processed within 1-3 business days. During peak seasons or promotions, processing times may be slightly extended.
3. Customized and Personalized Items: For customized or personalized items, please allow an additional 1-5 business days for processing.
Shipping Methods:
1. Shipping Partners: We partner with reliable carriers to ensure your order is delivered safely and on time. Our primary carriers include [list carriers, e.g., UPS, FedEx, USPS].
Delivery time: 1-3 business days (monday-friday) Est 8:00 PM (NY)
2. Shipping Options: At checkout, you will be provided with various shipping options based on your location and urgency. Choose the option that best suits your needs.
3. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your shipment.
Shipping Rates:
| Economy | $50.00 and up | 5 to 8 business days | Free |
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| Economy | 5lb–70lb | 5 to 8 business days |
$19.90 USD
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| Standard | 0lb–1lb | 3 to 4 business days |
$6.90 USD
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| Standard | 1lb–5lb | 3 to 4 business days |
$9.90 USD
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1. Flat Rate Shipping: For orders we offer flat-rate shipping options for your convenience.
2. Expedited Shipping: If you need your products sooner, expedited shipping options are available at an additional cost. The cost and delivery time will be provided at checkout.
International Shipping:
1. International Orders: We happily ship internationally. Shipping rates and delivery times vary based on the destination. Please note that customs fees, taxes, and import duties are the responsibility of the recipient.
2. Customs and Import Regulations: Be aware of your country's customs and import regulations. Pampered Pets is not responsible for any delays or additional fees incurred during customs processing.
Delivery Issues:
1. Address Accuracy: Ensure your shipping address is accurate. Pampered Pets is not responsible for orders shipped to incorrect addresses provided by the customer.
2. Lost or Stolen Packages:In the rare event of a lost or stolen package, please contact our customer service team, and we will work with the carrier to resolve the issue promptly.
For any further inquiries or assistance regarding shipping, feel free to contact our customer service team at support@pampered-pets.shop
Thank you for choosing Pampered Pets for your pet's needs. We appreciate your trust and look forward to serving you and your furry companions with top-notch products and service.